GENERAL RETURNS INFORMATION
- Please note this returns policy applies to purchases made online through the MINKPINK website (located at minkpink.com). Unfortunately we cannot accept returns on items purchased from stockists, such as David Jones.
- We are happy to accept returns on full price items that are in original condition within 14 days of you receiving your order. Any items returned outside of this time frame will not be accepted.
- Full price items in their original condition, can be returned for store credit or refund. You are entitled to a refund even if you have used a discount code on full priced items.
- Sale items cannot be returned, unless faulty.
- If you purchased your full price item with a credit note or gift card, a new credit note or gift card with the purchase price of your item will be issued.
- Original condition means the condition you received the item in. Returned items must not be worn, used, washed or altered in any way. They must have tags attached and be folded in the garment bag they came in. Footwear and eye wear must be returned in its original box or case. Swimwear and lingerie must not have the hygiene sticker removed.
- All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.
- If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.
- For hygiene reasons, we do not accept returns on earrings or swimwear and intimates with the hygiene sticker removed, unless your item arrives damaged or is deemed faulty.
- Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
- All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.
- Returns are processed within 5 working days of receiving them. You will be sent an email notification once your return has been processed. Refunds via PayPal clear almost immediately after they have been processed however refunds via credit card can take up to 5 working days depending on the financial institution.
- All faulty items are eligible for an exchange, refund or credit note within a 3-month period from purchase.
- If you believe your item is faulty please contact us at email@example.com quoting your order number and include a description and images of the fault.
- Once we have confirmed the item as faulty please return the item to us. The coverage of return postage costs must be confirmed by us prior to the return of the items.
- Upon receipt of your returned faulty item we will issue a refund or credit note to the value of the item.
- We cannot accept liability for an item until it is returned and has been confirmed as faulty.
- You are welcome to return full price items purchased with Afterpay within 14 days of receiving your order.
- Sale items are final sale and are not eligible for return for credit note.
- Make sure you continue to make your Afterpay payments while your return is in transit back to MINKPINK as Afterpay charge late fees for overdue payment.
- Upon receiving your return, MINKPINK will cancel your payment plan and you will receive a full refund of any amounts paid to date directly from Afterpay. All remaining payments will be cancelled.
- If you return your item before your first Afterpay payment is due the entire payment plan will be cancelled and you will have been charged nothing.
- If you have purchased multiple items but only wish to return one/some of them, MINKPINK will remove these items from your payment plan upon receiving your return. Your original instalment amounts will remain the same and your final payment/s will be reduced or cancelled depending on the return amount.
- You can log in to your Afterpay account at any time to view all of your payment schedules and amounts owing. Login at https://www.afterpay.com.au/login/
HOW TO RETURN AN ITEM
- Re-pack your full price item with labels and tags still attached in the garment bag and / or box it arrived in.
- Complete the returns form on the back of the invoice that arrived with your order.
- Pack your item and the returns form into an appropriate post package and send to:
5/8-10 Burrows Road
St Peters NSW 2044
St Peters NSW 2044
If you have any further questions, feedback or concerns you can contact us at firstname.lastname@example.org